FHFH - Isla

1. Placing an Order

• Select the product you wish to rent on our website.
• Choose your desired rental duration.
• Complete the order by entering your shipping details and payment information.
• A deposit amount will be charged at the time of order. The deposit will be refunded upon the safe return of the product, provided it is not damaged or lost.

2. Receiving the Product

• Once your order is confirmed, we will process and ship the product to the shipping address you provided or have the dress waiting ready for pick up.
• Delivery is via Express Post, Australia wide, ensuring a smooth experience for you. A pre paid return satchel will be in the package for you to send the dress back.
• Before shipping, all products are thoroughly inspected to ensure they are in good condition.

3. Returning the Product

• At the end of your rental period, simply send it back in the pre-paid return package or drop off to the Moments Dress Collective studio.
• Any delay in returning the product may result in additional fees (details below).

4. Deposit Refund and Condition Check

• Upon receiving the returned product, we will conduct a thorough inspection.
• If the product is returned undamaged, the full deposit amount will be refunded to you.
• If the product is damaged or lost, we will retain a portion of the deposit to cover repair or replacement costs, based on the extent of the damage or the value of the lost item.

5. Late Returns

• If the product is returned after the rental period has ended, a late fee will be deducted from your deposit.
• The late fee will be calculated based on the additional duration the product was held beyond the rental period.
• If the return is excessively delayed, further action may be taken, and the deposit may be forfeited.

1. Select your item

• Browse through our collection and choose the item you'd like to try on.
• Once you've found the perfect piece, simply click on the "Book Try-On Appointment" button to proceed.

2. Choose a Try-On date

• After selecting your dress you'll be asked to pick a date and time for your try-on appointment at our studio

Please note: The item will be free at checkout for try-on purposes only. You are not required to make any payment for the item at this stage.

3. Enter your details at checkout

• Fill in your name, phone number or email address to confirm your booking. We will send you an appointment confirmation with all the details of your visit.

4. Receive appointment reminders

• To help you remember, we'll send you a reminder 24 hours before your scheduled appointment

5. Visit Us at the Studio

• On the day of your appointment, simply come to our studio at your selected time.
• We will have the dress ready for you to try on and assist you with anything you need.

Q&A:

1. What happens if I decide to rent in the store?

If you love the item and decide to rent it, you can complete your rental agreement in-store. If it's not quite right, you're under no obligation to rent, and you can simply leave without any cost.

2. Can I reschedule or cancel the appointment?

If you need to change your appointment or can't make it, don't worry! You can reschedule or cancel directly via our email. Just give us a heads-up, and we'll help you find a new time.