Refund policy

Hire Return Policy

Return Deadline

All hired dresses must be lodged at an Australia Post outlet using the provided prepaid Express Post satchel on the first business day after your event.
For example, if your event is on a Saturday, your return must be lodged by Monday.

Late Returns

Timely returns are essential so each dress can be prepared for its next booking.
If your return is lodged late, a late fee of $25 per day may apply until the item is scanned as lodged by Australia Post.
If the dress is not returned within 7 days, the full retail replacement cost may be charged.

Lost or Missing Returns

If your return parcel is lost in transit after being lodged over the counter, you will not be held responsible—Australia Post tracking must show the parcel as lodged.
If the return satchel is not used or not lodged correctly, you may be liable for the replacement value of the garment.

Condition of Returned Items

All dresses are cleaned after each hire.
Please do not attempt to clean or repair the garment yourself.
Minor marks or wear are expected, but significant damage, tears, or stains may incur repair or replacement fees at our discretion.

Local Returns (Hervey Bay, QLD)

If you’ve collected your dress from our Hervey Bay studio, please return it in person by 5pm on the first business day after your event unless otherwise arranged.

Need Help?

If you experience an issue returning your item (for example, illness, travel delays, or postal issues), please contact us immediately at hello@momentsdresscollective.com.au so we can assist.